Net Q Controller
The Queue Controller is the brain of the system and it controls the other peripherals such as the Customer Display, the Ticket Machine and the Keypads. Within the Queue Controller sits the Queue Controller Operating Software that handles all the logics for the Queue System, collects the raw data and converting them into statistics and reports.
With a design concept of running the entire NetQ System on a PC base, NetQ Controller develops its Centralized Control System using PC. This innovative design gives customer a flexibility and assurance the advantage of its Non-Proprietary hardware status.
This non-proprietary design is extremely important when it comes to system repair and maintenance purpose or OS reloading.
Net Q Controller Software
The Controller Software is the basic operating software of NetQ System controlling the Queue Logic and the communications betwen various peripherials of NetQ System.
Designed with a friendly user interface, the controller software consists of:
- Login Page
- Status Page
- Settings Page
- Reports Page
Login Page for the purpose of security to prevent unauthorised entry to the system. With a 4 level security feature for different users, the system ensures that only designated users are allowed perform their designated tasks.
Status Page is an informative page that allows users to have live information on the status of the queue situation. Information such as, pending queue (current unserved queue), maxWT(maximum waiting time), provides the summarised situation to assist managers in manpower planning.
Settings Page allows users to change the settings of the system. Service Settings(allows users to add, remove or change the current service type), Counter Settings (allows users to add, remove or change the counters), Dispenser Settings (allows users to easily change the number of buttons needed, number of ply of tickets to be printed and messages to be printed on yo the tickets), User Settings (allows users to add, remove or set the privillage for individual users accessing the system).
Reports Page allows users to access to 4 basic reports module for basic performance assistance. Audit Trail (provides detailed information of individual queue number from the time the queue number is collected until the time the queue number is served), Service Count (provides users with Date, Day and Total queue token information based on the individual services), Waiting Time By Service (provides users with the average, minimum, maximum, total and waiting time in blocks of configurable minutes), Service Time By Service (provides users with the average, minimum, maximum, total and service time in blocks of configurable minutes).
