NetQ Basic Controller is the brain of the system and it controls the other peripherals such as the Customer Display, the Ticket Machine and the Keypads. Within the Queue Controller sits the Queue Controller Operating Software that handles all the logics for the Queue System, collects the raw data and converting them into statistics and reports.

With a design concept of running the entire NetQ System on Windows Embedded Operating System, NetQ Controller develops its Centralized Control System using PC. This innovative design gives customer a flexibility and assurance the advantage of its Non-Proprietary hardware status.

This non-proprietary design is extremely important when it comes to system repair and maintenance purpose or OS reloading.

Net Q Controller Software

The Controller Software is the basic operating software of NetQ System controlling the Queue Logic and the communications betwen various peripherials of NetQ System.
Designed with a friendly user interface, the controller software consists of:

  1. Login Page
  2. Status Page
  3. Settings Page
  4. Reports Page


LoginLogin Page
for the purpose of security to prevent unauthorised entry to the system.

With a 4 level security feature for different users, the system ensures that only designated users are allowed perform their designated tasks.

StatusStatus Page is an informative page that allows users to have live information on the status of the queue situation.

Information such as, pending queue (current unserved queue), maxWT(maximum waiting time), provides the summarised situation to assist managers in manpower planning.


SettingsSettings Page
allows users to change the settings of the system.

  • Service Settings
  • Counter Settings
  • Dispenser Settings
  • User Settings
  • Display Settings


ReportsReports Page
allows users to access to 7 basic reports module for basic performance assistance.

  • Audit Trail Report
  • Service Report
  • Waiting Time¬†Report
  • Service Time¬†Report
  • Productivity Report
  • Queue Ticket Report
  • Staff Report